For physiotherapists and allied health
You’re mid-treatment. The phone is not an option.
A hands-on appointment cannot be interrupted, so every call during a session is a call you are structurally guaranteed to miss.
- Price
- $50 a month, no contract.
- Your number
- Stays exactly as it is.
- Setup
- Two minutes. We do it.
- Reply time
- Seconds, not this evening.
01 The moment
Why physiotherapists and allied health miss calls
Not because you are careless with the phone. Because of where your hands are.
You are forty minutes into a session with your hands on a patient’s shoulder. The phone rings in the front room. There is nobody at the desk because it is a small practice and you are the practice. That caller has a sore back and an appointment in mind.
02 What they get
The text that goes out
Within seconds of the call dropping, in your words, with your name on it.
Your business
It’s Harbour Physio — we’re in a session and couldn’t answer. Text us what’s bothering you and when you’d like to come in, and we’ll get straight back to you with a time. New patients welcome.
The caller, a minute later
Lower back, been about three weeks, getting worse when I sit. Do you do after work appointments? Also is it covered by private health?
That reply is the job written down. You ring back knowing what it is, where it is and whether it is worth stopping for.
03 What changes
What it changes for physiotherapists and allied health
- 01
The calls you cannot answer are the majority of them
A booked clinic day means the phone rings during appointments almost by definition. That is not a gap in the day — it is the whole day.
- 02
New patients versus reschedules
A reschedule can wait until five. A new patient cannot. The written reply tells you which is which without you having to ring both.
- 03
The practical questions get answered once
Health fund rebates, parking, after-hours, whether you treat that condition. Answering them in a thread beats three rounds of voicemail across two days.
04 Questions
What physiotherapists and allied health ask
The questions that come up on the phone, answered the way we'd answer them there.
Is a text appropriate for health enquiries?
For booking, yes — it is what patients already prefer for appointment reminders. Keep anything clinical for the consultation; the text exists to get them in the door, not to assess them.
We share a reception with other practitioners.
It fires only when nobody answered, so it never cuts across a call reception took. It fills the gaps rather than replacing anyone.
What about privacy obligations?
Keep the message to logistics — name, availability, callback preference. Our privacy page sets out what we hold and for how long, and you should read it against your own obligations before you switch it on.
Does it work for a solo practitioner?
That is the strongest case for it. With no reception at all, every call during an appointment currently returns nothing.
See what you’re missing before you pay anything.
The audit counts the calls to your business that went unanswered last month, from your own records. It costs nothing and nothing changes on your line.
05 Read next
Related
- Trade Dental practices A patient in front of the desk always comes first. That is correct, and it is also why the practice loses new patients every single day.
- Trade Hair and beauty salons Every call you miss is someone who wanted an appointment, and appointments do not wait.
- Trade Cleaning businesses Cleaning enquiries are decided fast and by whoever replies. Almost nobody rings one cleaner and waits.
- Explainer How missed-call text-back works The mechanism, plainly, including what it does not do.