Privacy policy

Kryon runs a missed-call text-back service for small businesses. When you book an audit or sign up, we handle information about you and about the people who call your business. This page sets out what we hold and why.

For anything on this page, write to simon@kryon.au.

When you book a free audit, you give us:

• Your name and your business name
• Your phone number and email address

Once the service is running on your line, our telephony provider records information about calls and messages that pass through it:

• The caller's phone number
• The time of the call and how long it lasted
• Whether the call was answered or missed
• The text message we send, and any reply the caller sends back

We do not record or listen to the content of your phone calls. We do hold the content of text messages, because that is the product.

• To send the text back and pass the enquiry on to you
• To produce your audit result and show you what you missed
• To bill you, and to help you when something goes wrong
• To meet record-keeping obligations that apply to telephony services

We do not sell your information, and we do not sell or share your customers' numbers with anyone.

To run the service we use third parties who process some of this information on our behalf:

• Twilio, for the phone number, the calls and the text messages
• Formspree, for the audit request form on this website
• Our hosting and email providers

Some of these providers operate outside Australia, which means your information may be stored or processed overseas.

Call and message records are kept for as long as you are a customer, and for twelve months after you leave in case of a billing or service dispute. Audit enquiries that never become customers are deleted within twelve months.

Ask us to delete your information sooner and we will, where we can.

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Write to simon@kryon.au and we will come back to you within thirty days.

If you are not happy with how we have handled it, you can complain to the Office of the Australian Information Commissioner.

This site sets no tracking cookies and runs no analytics. The only information it collects is what you type into the audit form.