For builders and renovators
The enquiry you missed at 10am was a $40,000 job.
Building is the trade with the widest gap between what a missed call costs and what it looks like. A dropped number could be a leaking tap. It could be a full renovation.
- Price
- $50 a month, no contract.
- Your number
- Stays exactly as it is.
- Setup
- Two minutes. We do it.
- Reply time
- Seconds, not this evening.
01 The moment
Why builders and renovators miss calls
Not because you are careless with the phone. Because of where your hands are.
You are on site with a client walking through variations, phone on silent because you are mid-conversation and being interrupted would be rude. Three calls stack up. Two are subbies. One was a woman who found you on Google and is now talking to someone else.
02 What they get
The text that goes out
Within seconds of the call dropping, in your words, with your name on it.
Your business
It’s Mark from Whitfield Building. I’m on site and can’t take the call. Send me what you’re after and the address — extension, reno, new build — and I’ll come back to you today.
The caller, a minute later
Looking at extending the back of the house, maybe a second bathroom. Have plans drawn already. Are you taking work for next year?
That reply is the job written down. You ring back knowing what it is, where it is and whether it is worth stopping for.
03 What changes
What it changes for builders and renovators
- 01
You find out which calls were worth stopping for
Every enquiry arrives written down with what the work is. The subbie chasing a delivery and the client with drawn plans stop looking identical in your call log.
- 02
Clients who are still choosing don’t drift
Someone getting three quotes is comparing responsiveness as much as price, because that is the only thing they can judge before work starts. Replying within seconds when your competitors reply tomorrow is a real advantage before you have said a word about cost.
- 03
Plans and photos come with the enquiry
They can send drawings, a photo of the space, the council approval — enough to know whether it is your kind of job before you spend an afternoon on a site visit.
04 Questions
What builders and renovators ask
The questions that come up on the phone, answered the way we'd answer them there.
My jobs take months to sell. Is thirty seconds really the difference?
It is not thirty seconds versus a signed contract. It is thirty seconds versus never being in the conversation. A client who rings three builders and hears back from one that day will get quotes from that one first, and often stops there.
Half my calls are from subbies and suppliers.
They get the text too, and they ignore it — they know you’re on site and they’ll ring back. It’s the ones you’ve never spoken to who need holding, and they are exactly the ones you can’t identify from a missed number.
I have an office person who answers most calls.
Then it covers the ones they miss — lunch, the school run, the twenty minutes they are on another call. It only fires when nobody has picked up, so it never overlaps with a call that was answered.
Can it filter out people wanting jobs?
Not filter, but the message can say what you’re not after. A line like “not hiring at the moment” in the text handles most of it without you ringing back to say so.
See what you’re missing before you pay anything.
The audit counts the calls to your business that went unanswered last month, from your own records. It costs nothing and nothing changes on your line.
05 Read next
Related
- Trade Electricians Electrical work is the one trade where stopping to take a call is genuinely unsafe. So you don’t. And the call goes somewhere else.
- Trade Painters Painting quotes go to whoever turns up first, and turning up first starts with replying first.
- Trade Landscapers and gardeners It is not that you chose not to answer. Behind two-stroke and ear muffs, you never knew it rang.
- Explainer How missed-call text-back works The mechanism, plainly, including what it does not do.