For air conditioning and HVAC
The week you’re busiest is the week you lose the most work.
Air conditioning has the sharpest peaks of any trade. When it hits 40 degrees the phone rings all day, and every one you can’t get to rings someone else.
- Price
- $50 a month, no contract.
- Your number
- Stays exactly as it is.
- Setup
- Two minutes. We do it.
- Reply time
- Seconds, not this evening.
01 The moment
Why air conditioning and HVAC miss calls
Not because you are careless with the phone. Because of where your hands are.
It is the third hot day in a row. You are in a roof cavity at 55 degrees with a condenser on your shoulder, and the phone has rung four times in the last hour. You will get to them tonight. Tonight, they are already booked in with someone else.
02 What they get
The text that goes out
Within seconds of the call dropping, in your words, with your name on it.
Your business
It’s the team at Coolridge Air. We’re flat out on installs and can’t pick up. Text us your suburb and whether it’s a repair, a service or a new install, and we’ll come back with the first slot we’ve got.
The caller, a minute later
Split system in the lounge is blowing warm. Kellyville. Repair. Any chance this week?
That reply is the job written down. You ring back knowing what it is, where it is and whether it is worth stopping for.
03 What changes
What it changes for air conditioning and HVAC
- 01
Peak weeks stop overflowing to competitors
You cannot answer forty calls in a day on the tools. You can hold forty callers with a text that goes out in seconds and tells them where they stand, and work through them in order.
- 02
Repairs, services and installs sort themselves
A breakdown in a heatwave and a quote for a new install next month have completely different urgency and completely different value. The reply tells you which is which before you spend the evening ringing back.
- 03
Booked out is a reply, not silence
If you genuinely cannot take work this week, the text can say so and offer the next date. People book two weeks out surprisingly often. They just won’t wait in silence to find out.
04 Questions
What air conditioning and HVAC ask
The questions that come up on the phone, answered the way we'd answer them there.
In a heatwave I can’t take the work anyway.
Then the text is worth more, not less. Someone who hears “first slot is Thursday week” from you and nothing at all from three others will often take Thursday week. Silence loses them; an honest wait time doesn’t.
Can I change the message when I’m booked out?
Yes, and this is the trade where people change it most. A summer message and a winter message are usually enough — one that sets expectations on wait times, one that pushes servicing.
Does it work for commercial maintenance contracts?
It works on any inbound call to the number. Commercial callers tend to text back detail readily, because they would rather send you the site and the unit than repeat it on the phone.
What about off-season?
Off-season is when the servicing and quoting calls come in, and they are the ones you most want to catch since they fill the quiet weeks. The cost is the same either way — $50 a month, no contract.
See what you’re missing before you pay anything.
The audit counts the calls to your business that went unanswered last month, from your own records. It costs nothing and nothing changes on your line.
05 Read next
Related
- Trade Electricians Electrical work is the one trade where stopping to take a call is genuinely unsafe. So you don’t. And the call goes somewhere else.
- Trade Plumbers Plumbing is the trade where the caller is least willing to wait. Something is leaking, and they are working down the list until someone picks up.
- Trade Roofers And the day after a storm, it rings forty times while you are up there.
- Explainer How missed-call text-back works The mechanism, plainly, including what it does not do.