For roofers
Your phone is in the ute. You’re on a roof.
And the day after a storm, it rings forty times while you are up there.
- Price
- $50 a month, no contract.
- Your number
- Stays exactly as it is.
- Setup
- Two minutes. We do it.
- Reply time
- Seconds, not this evening.
01 The moment
Why roofers miss calls
Not because you are careless with the phone. Because of where your hands are.
You are on a pitched tile roof in a harness with your hands on a batten. The phone is in the ute, because taking it up there is how phones end up in gutters. Every call that comes in between now and lunch is gone.
02 What they get
The text that goes out
Within seconds of the call dropping, in your words, with your name on it.
Your business
It’s Dan from Ridgeline Roofing. I’m up on a roof and can’t answer. Text me your suburb and what’s happening — leak, broken tiles, storm damage or a quote for a re-roof — and a photo if you can get one safely from the ground.
The caller, a minute later
Water coming through the ceiling in the back bedroom after last night. Ferntree Gully. Photo attached.
That reply is the job written down. You ring back knowing what it is, where it is and whether it is worth stopping for.
03 What changes
What it changes for roofers
- 01
Storm weeks are won by whoever replies
After a big blow every roofer in the area is booked and unreachable on the same morning. Being the one whose phone answers itself is the whole advantage, and it lasts exactly as long as the surge does.
- 02
Insurance jobs come in with detail
Storm damage claims need photos, dates and addresses anyway. Having them arrive in the first message saves a round of phone tag before the assessment even starts.
- 03
Leaks and re-roofs are worth very different things
A patched tile and a full re-roof both start as a missed number. The reply tells you which callers to ring back from the roof and which can wait until you are down.
04 Questions
What roofers ask
The questions that come up on the phone, answered the way we'd answer them there.
After a storm I get more calls than I can do.
That’s the point of the message. It can tell people honestly where they sit — “I’m booked for ten days, send me photos and I’ll get to you in order” — which holds the ones prepared to wait instead of losing all of them to silence.
Can it tell people to get off the roof?
You can put whatever safety line you want in the message. Most roofers include something like “please don’t go up there yourself” with the photo request, which is worth saying and reads as professional.
Do insurance assessors and builders text back?
Generally yes — they would rather send you an address and a claim number than leave a voicemail, because it saves them the callback too.
I do gutters and solar as well.
Then list them in the message. It doubles as a note of what you do, which stops the callbacks that were never your kind of work.
See what you’re missing before you pay anything.
The audit counts the calls to your business that went unanswered last month, from your own records. It costs nothing and nothing changes on your line.
05 Read next
Related
- Trade Plumbers Plumbing is the trade where the caller is least willing to wait. Something is leaking, and they are working down the list until someone picks up.
- Trade Builders and renovators Building is the trade with the widest gap between what a missed call costs and what it looks like. A dropped number could be a leaking tap. It could be a full renovation.
- Trade Painters Painting quotes go to whoever turns up first, and turning up first starts with replying first.
- Explainer How missed-call text-back works The mechanism, plainly, including what it does not do.