For commercial cleaning companies
You’re walking a site, not sitting by the phone.
A commercial enquiry is a contract, not a job. Missing one costs a year of revenue, not an afternoon.
- Price
- $50 a month, no contract.
- Your number
- Stays exactly as it is.
- Setup
- Two minutes. We do it.
- Reply time
- Seconds, not this evening.
01 The moment
Why commercial cleaning companies miss calls
Not because you are careless with the phone. Because of where your hands are.
You are on the third site of the morning doing a walk-through with a building manager, working out how many hours a floor takes. Your phone is on silent because you are mid-conversation with the person who decides. Two calls come in. One was a strata manager looking to move three buildings.
02 What they get
The text that goes out
Within seconds of the call dropping, in your words, with your name on it.
Your business
It’s [NAME] from [BUSINESS] — I’m out on a site and can’t answer. Text me what the site is and roughly the size, and I’ll come back today to arrange a walk-through and a quote.
The caller, a minute later
Managing three strata buildings in Ashfield, common areas and bins. Current cleaner isn’t working out. Can you look at them this week?
That reply is the job written down. You ring back knowing what it is, where it is and whether it is worth stopping for.
03 What changes
What it changes for commercial cleaning companies
- 01
A dropped call is a year of revenue, not an afternoon
Recurring contracts are the whole business. The maths on catching even one extra commercial enquiry a year is not close.
- 02
You’re unreachable exactly when they ring
Site walk-throughs, quoting and covering shifts all happen in business hours, which is the only time a facilities manager will ever call you. The conflict is structural, not a discipline problem.
- 03
Site details arrive in writing
Address, size, frequency, what is included. That is enough to know whether to drive out, and it is far easier for a manager to type than to explain on a call they are squeezing between meetings.
04 Questions
What commercial cleaning companies ask
The questions that come up on the phone, answered the way we'd answer them there.
Our work comes through tenders and referrals, not cold calls.
The referral calls are the ones you cannot afford to drop. Someone ringing on a recommendation who gets nothing back reflects on whoever recommended you, and in commercial cleaning that referral chain is most of the pipeline.
Do facilities and strata managers text?
They are among the most willing, because they are usually mid-inspection or between meetings when they ring. Sending an address and a scope is faster for them than a phone call, and it gives them something they can forward to an owner or committee.
We have staff who could answer.
Cleaning staff are on shift, which means they are working, not sitting by a phone. This covers the hours nobody in the business is reachable, which in this trade is most of them.
Is $50 a month meaningful at our size?
At a $500k to $3M turnover it is a rounding error, and that is rather the point. The question is not whether it is affordable but whether you are dropping commercial enquiries — which the free audit answers from your own call records.
See what you’re missing before you pay anything.
The audit counts the calls to your business that went unanswered last month, from your own records. It costs nothing and nothing changes on your line.
05 Read next
Related
- Trade Cleaning businesses Cleaning enquiries are decided fast and by whoever replies. Almost nobody rings one cleaner and waits.
- Trade Pest control Pest calls are driven by something the caller wants gone today. That urgency is the whole reason they will not sit on your voicemail.
- Trade Self-storage facilities Storage is bought on availability and price, in that order, by someone who is moving on Saturday whether you answer or not.
- Explainer How missed-call text-back works The mechanism, plainly, including what it does not do.