For self-storage facilities
The office is unattended more than it’s staffed.
Storage is bought on availability and price, in that order, by someone who is moving on Saturday whether you answer or not.
- Price
- $50 a month, no contract.
- Your number
- Stays exactly as it is.
- Setup
- Two minutes. We do it.
- Reply time
- Seconds, not this evening.
01 The moment
Why self-storage facilities miss calls
Not because you are careless with the phone. Because of where your hands are.
You are down the far end of the site showing someone a unit, or cutting a lock off an abandoned one, or the office simply is not staffed this afternoon because it rarely needs to be. The phone in the office rings out. The caller wanted a 3x3 from next week and has now rung the facility down the road.
02 What they get
The text that goes out
Within seconds of the call dropping, in your words, with your name on it.
Your business
It’s [BUSINESS] — we’re out on site and couldn’t get to the phone. Text us roughly what you need to store and when you need it from, and we’ll come straight back with a size, a price and what’s available.
The caller, a minute later
Contents of a two bedroom unit, need it from the 20th, not sure what size. How much and do you have anything free?
That reply is the job written down. You ring back knowing what it is, where it is and whether it is worth stopping for.
03 What changes
What it changes for self-storage facilities
- 01
A unit filled is income every month after
One recovered enquiry is not one sale, it is a tenancy. That changes what a missed call is worth compared with almost any one-off trade job.
- 02
Size and date, which is the whole enquiry
Most callers do not know what size they need and can only describe what they are storing. Getting that in writing means your reply is a recommendation and a price rather than twenty questions.
- 03
The office does not have to be staffed
Facilities run lean by design. The text-back covers the hours nobody is at the desk, which for most sites is the majority of the week.
04 Questions
What self-storage facilities ask
The questions that come up on the phone, answered the way we'd answer them there.
We take most bookings online.
The people who ring are usually the ones who could not work out what size they need, which is the most common reason a storage enquiry stalls. Those are worth catching precisely because the website did not close them.
Can it quote a unit price?
No. It captures what they are storing and when, so your reply can be a specific size and price. The quoting stays with you.
What about after hours?
People arrange storage in the evening, because that is when they are dealing with a move. Those calls currently return silence and a competitor with a staffed phone.
We also do removals.
Then both sides benefit from the same enquiry. A caller organising a move who mentions dates and addresses in one text has told you enough for the truck and the unit at once.
See what you’re missing before you pay anything.
The audit counts the calls to your business that went unanswered last month, from your own records. It costs nothing and nothing changes on your line.
05 Read next
Related
- Trade Removalists Moving dates are fixed and people book fast. A quote request you return tomorrow is usually a quote someone else already gave.
- Trade Commercial cleaning companies A commercial enquiry is a contract, not a job. Missing one costs a year of revenue, not an afternoon.
- Trade Cleaning businesses Cleaning enquiries are decided fast and by whoever replies. Almost nobody rings one cleaner and waits.
- Explainer How missed-call text-back works The mechanism, plainly, including what it does not do.