For removalists
Both hands on a fridge is both hands off the phone.
Moving dates are fixed and people book fast. A quote request you return tomorrow is usually a quote someone else already gave.
- Price
- $50 a month, no contract.
- Your number
- Stays exactly as it is.
- Setup
- Two minutes. We do it.
- Reply time
- Seconds, not this evening.
01 The moment
Why removalists miss calls
Not because you are careless with the phone. Because of where your hands are.
You are halfway up a stairwell with one end of a fridge and your offsider has the other. There is no version of this where anyone answers a phone. Three quote requests go through while you are on that landing.
02 What they get
The text that goes out
Within seconds of the call dropping, in your words, with your name on it.
Your business
It’s Ash from Ash & Sons Removals — we’re on a job and can’t answer. Text us your moving date, the address you’re leaving and the one you’re going to, and how many bedrooms, and we’ll come back with a price today.
The caller, a minute later
3 bedroom house, Ringwood to Bayswater, moving 14th of next month. Got a piano too.
That reply is the job written down. You ring back knowing what it is, where it is and whether it is worth stopping for.
03 What changes
What it changes for removalists
- 01
You get the date before anyone else does
Removals are booked on availability first and price second. Knowing the date in the first reply means you can answer the only question they actually have.
- 02
Enough to quote without a call
Both addresses, the bedroom count and the date is most of a quote. Stairs, lifts, pianos and parking come out in the same thread, and those are the things that wreck a job when you find them on the day.
- 03
Peak weekends stop overflowing
End of month, everyone moves at once and every truck is booked. That is when nobody answers their phone and whoever responds automatically takes the overflow.
04 Questions
What removalists ask
The questions that come up on the phone, answered the way we'd answer them there.
Can it give a price?
No. It collects what you need to price the job, so your first callback can be a number rather than twenty questions. The quote stays yours.
People always leave something out.
They do, which is why the message asks specifically. Stairs, lift access and a piano are the three that blow out a job, and a written thread is where they get said, because the caller has time to think.
We run several trucks with different drivers.
Enquiries can go to more than one person, so the office or whoever is quoting sees them rather than everything landing on one driver’s phone.
A lot of our work comes from real estate agents.
Agents are the most likely of anyone to reply by text, because they are usually mid-inspection when they ring you. Missing an agent’s call costs you the referral pipeline, not just one move.
See what you’re missing before you pay anything.
The audit counts the calls to your business that went unanswered last month, from your own records. It costs nothing and nothing changes on your line.
05 Read next
Related
- Trade Cleaning businesses Cleaning enquiries are decided fast and by whoever replies. Almost nobody rings one cleaner and waits.
- Trade Mobile mechanics Your callers are usually stuck. Stuck people ring the next number within about a minute.
- Trade Landscapers and gardeners It is not that you chose not to answer. Behind two-stroke and ear muffs, you never knew it rang.
- Explainer How missed-call text-back works The mechanism, plainly, including what it does not do.