For caterers
You’re on service. Nobody is near the phone.
Every catering enquiry has a date attached, and the date is being offered to three caterers at once.
- Price
- $50 a month, no contract.
- Your number
- Stays exactly as it is.
- Setup
- Two minutes. We do it.
- Reply time
- Seconds, not this evening.
01 The moment
Why caterers miss calls
Not because you are careless with the phone. Because of where your hands are.
You are plating for a hundred and forty in a marquee with twenty minutes of service left, and the phone is in a bag in the van. Two enquiries came in during that hour. One was a corporate client booking their end-of-year function, which is the biggest single job of the season.
02 What they get
The text that goes out
Within seconds of the call dropping, in your words, with your name on it.
Your business
It’s [NAME] from [BUSINESS] — I’m on service and can’t pick up. Text me the date, roughly how many people and where it’s being held, and I’ll come back to you tonight with what we can do.
The caller, a minute later
Work Christmas function, 3rd of December, about 80 people, venue in Richmond. Canapés and drinks. What sort of budget are we talking?
That reply is the job written down. You ring back knowing what it is, where it is and whether it is worth stopping for.
03 What changes
What it changes for caterers
- 01
Date, headcount, venue — that’s the quote
Three facts decide whether you are available, whether you want it, and roughly what it costs. Having them in the first reply turns your callback into a proposal.
- 02
You’re unreachable during service, always
The hours you are least able to answer are fixed and repeat every week. This is not a habit to fix, it is the shape of the work.
- 03
Dates clash before anyone has spoken
Finding out on the callback that you are already booked that Saturday wastes both of you. Finding out in the first text means you can say so and offer an alternative immediately.
04 Questions
What caterers ask
The questions that come up on the phone, answered the way we'd answer them there.
Every job is different. Can it really capture that?
It does not try to. It captures the three things that decide whether there is a conversation at all — date, numbers, location — and leaves the detail to you. That is the difference between a callback that opens with an offer and one that opens with questions.
Most of my enquiries come by email.
Then this covers the ones that do not, which tend to be the more urgent and the more local. If almost nothing comes by phone, it will not do much, and the free audit will show you that before you spend anything.
Corporate clients ring during business hours.
Which is when you are prepping or on service. Those are also the highest-value enquiries you get, and they are placed by someone with a shortlist and a deadline.
Can it hold a date?
No. It captures the date so you can decide. Nothing is committed on your behalf.
See what you’re missing before you pay anything.
The audit counts the calls to your business that went unanswered last month, from your own records. It costs nothing and nothing changes on your line.
05 Read next
Related
- Trade Party and marquee hire Hire is sold on availability for one specific date, and somebody else has the same stock.
- Trade Function venues The person who books functions is, by definition, busy running one whenever the phone rings.
- Trade Florists Flower orders are time-critical almost by definition, and the caller has a deadline they cannot move.
- Explainer How missed-call text-back works The mechanism, plainly, including what it does not do.