For function venues
Your events manager is running an event.
The person who books functions is, by definition, busy running one whenever the phone rings.
- Price
- $50 a month, no contract.
- Your number
- Stays exactly as it is.
- Setup
- Two minutes. We do it.
- Reply time
- Seconds, not this evening.
01 The moment
Why function venues miss calls
Not because you are careless with the phone. Because of where your hands are.
Saturday evening, a hundred and twenty people in the room, and your events manager is dealing with a seating problem and a late supplier at the same time. The venue phone rings. It was someone who had just been to a function here last month and wanted to book their own.
02 What they get
The text that goes out
Within seconds of the call dropping, in your words, with your name on it.
Your business
It’s [VENUE] — we’re running an event and can’t take your call. Text us the date you’re looking at and roughly how many guests, and our events team will come back to you tomorrow to arrange a look through.
The caller, a minute later
Looking at a 40th in late October, about 70 people, Saturday evening if possible. Can we come and see the space?
That reply is the job written down. You ring back knowing what it is, where it is and whether it is worth stopping for.
03 What changes
What it changes for function venues
- 01
Date and numbers decides availability instantly
Two facts tell you whether there is anything to discuss. Getting them in the first reply means your follow-up offers a viewing rather than asking a question.
- 02
The enquiry arrives while you’re delivering
Functions are booked by people who have just been to one, or are planning around a weekend, which is exactly when your team is on the floor.
- 03
A site visit is most of the sale
People book venues they have stood in. The purpose of the reply is only to get them through the door before a competitor does.
04 Questions
What function venues ask
The questions that come up on the phone, answered the way we'd answer them there.
We have an enquiry form on the website.
And the people who ring instead are usually further along — they have a date in mind and want to talk to someone. Those are worth catching precisely because they skipped the form.
Can it check the function diary?
No. It captures the date so whoever manages the diary can answer properly. Nothing is held or confirmed automatically.
We also take restaurant bookings on the same number.
They get the text too, and a diner asking about a table on Friday is answered the same way. If the volume of one is drowning the other, that is usually an argument for a separate function line, and the text-back works on either.
What about weddings?
Same mechanism, higher stakes. A wedding enquiry is the single largest booking most venues take and it is placed by someone contacting several venues in one sitting.
See what you’re missing before you pay anything.
The audit counts the calls to your business that went unanswered last month, from your own records. It costs nothing and nothing changes on your line.
05 Read next
Related
- Trade Caterers Every catering enquiry has a date attached, and the date is being offered to three caterers at once.
- Trade Party and marquee hire Hire is sold on availability for one specific date, and somebody else has the same stock.
- Trade Wedding photographers Saturday is the day you work and the day engaged couples do their research. You cannot be in both places.
- Explainer How missed-call text-back works The mechanism, plainly, including what it does not do.