For charter and transfer operators
You’re driving. That is the entire problem.
A charter enquiry is a date, a vehicle and a run — and it is being quoted by two other operators this afternoon.
- Price
- $50 a month, no contract.
- Your number
- Stays exactly as it is.
- Setup
- Two minutes. We do it.
- Reply time
- Seconds, not this evening.
01 The moment
Why charter and transfer operators miss calls
Not because you are careless with the phone. Because of where your hands are.
You are on the highway with forty people behind you on a wine tour transfer. The phone rings on the dash and you do what you should do, which is nothing. That call was a school arranging four buses for an excursion in March.
02 What they get
The text that goes out
Within seconds of the call dropping, in your words, with your name on it.
Your business
It’s [BUSINESS] — we’re on the road and can’t take calls while driving. Text us the date, how many passengers and the pick-up and drop-off, and we’ll come back with a quote today.
The caller, a minute later
School excursion, 12th of March, 96 students plus staff, pick up from Glen Waverley to the museum and back. What would that cost?
That reply is the job written down. You ring back knowing what it is, where it is and whether it is worth stopping for.
03 What changes
What it changes for charter and transfer operators
- 01
Not answering is the correct decision
You should not take a call at the wheel with passengers behind you. This means doing the right thing stops costing you the job.
- 02
Date, numbers, route — that is a quote
Those three facts determine the vehicle, the driver hours and the price. Having them in the first reply means your callback is a number, not an interview.
- 03
Repeat bookers are the whole business
Schools, clubs, tour operators and venues book repeatedly for years. Missing one of their calls does not cost a charter, it costs the account.
04 Questions
What charter and transfer operators ask
The questions that come up on the phone, answered the way we'd answer them there.
We have an office that takes bookings.
Then this covers what the office does not — evenings, weekends, and the times they are already on another call. It only fires when nobody answered.
Every quote is different.
It does not quote. It collects the three facts you would ask for first so the quoting happens once, properly, with everything in front of you.
A lot of our work is contracted, not one-off.
Contract clients are the worst calls to miss. A school or a tour operator who cannot reach you rings the next operator and may not come back for the next season either.
Does it work across several drivers and vehicles?
Enquiries can go to whoever handles bookings rather than to whichever driver’s phone the number happens to ring on.
See what you’re missing before you pay anything.
The audit counts the calls to your business that went unanswered last month, from your own records. It costs nothing and nothing changes on your line.
05 Read next
Related
- Trade Removalists Moving dates are fixed and people book fast. A quote request you return tomorrow is usually a quote someone else already gave.
- Trade Function venues The person who books functions is, by definition, busy running one whenever the phone rings.
- Trade Party and marquee hire Hire is sold on availability for one specific date, and somebody else has the same stock.
- Explainer How missed-call text-back works The mechanism, plainly, including what it does not do.